Question: Do I have to register to have a personal account before purchasing through your website?
Answer: No, you donĄ¯t need to register before purchasing. You can order directly by guess, and it will be convenient as well.
Question: How do you do if I can not find the flowers what I want to send?
Answer: You can send us email at info@transflower.com to let us know your request, we will quote you our best price and confirm your requests will be satisified or not. We are always glad to get Customer-Made flower arrangement orders.
Question: How do I do if I donĄ¯t want to order on-line for consider of security?
Answer: Answer: You can fax us your full order information to 86-10-85826425, we will reply and confirm your order as soon as we receive your fax, please noted that our services are on 24 hours. But please be sure your order information include: Requested delivery date, recipient full name, recipientĄ¯s contact number, requested delivery address, the item you prefer to deliver, your card message, together with the senderĄ¯s information and credit card payment information, including card number, card holderĄ¯s name, expireation date, verify number(3 digits), and sign your name before fax to us.
Question: Can you help us to translate the message into Chinese?
Answer: Answer: Yes, we can do this for you for free at your request.
Question: Question: How do I know if my order was received by your end?
Answer: Once we receive your order fax or online order form, we will send you our receipt confirmation to let you know, and confirm with you that your order will be delivered on time as per your request.
Question: Question: Do I have to pay any other service charges?
Answer: No, the price you see on our website is total you need to pay, it already include delivery, handling and local tax.
Question: How do I know if my order was delivered or not?
Answer: Once the order was delivered by our courier, we will send your delivery confirmation to let you know the delivery status, if you need, we will let you know who signed for our delivery by email or fax. So, please make sure your provided email box is working for you, thus our emails will reach you on time.
Question: How long will it take you to deliver the flowers?
Answer: If your order was placed one day ahead or for same day delivery order placed and confirmed by 11:00am, we can guarantee the delivery on time as per your request. For some remote places, the same day delivery can not be made, we will keep you informed in time.
Question: What will you do if the flowers I chose is out of stock or not available?
Answer: Please refer to our substitution policy. We will try our every effort to meet you need, but if we canĄ¯t, we will substitute the requested flowers with similar and same valued flowers or higher quality and valued flowers.
Question: What will you do if my order can not be delivered on my requested day?
Answer: We always try to contact with the receiver before our delivery to make sure someone will be there to sign for our delivery, so, please provide us valid phone number and if mobile number will be great. We do like this just to sure that the order will be delivered sucessfully. If for our courierĄ¯s reason, the order can not be delivered, we can re-deliver the order following day or make full refund to you, it is up to you!
Question: How do you deliver the flowers throught your country?
Answer: We are affiliated with thousand of flowers shops located all around China, they will execute the delivery for us and report to us directly.
Question: Can I order flowers for weekend delivery or your national holidays delivery?
Answer: Yes, we can. But for some cities, the florists will be closed on Sunday and some public holidays, the Sunday and holidays delivery order will be limited. But, we will do our best to have your flowers delivered on time, and keep you posted on this.
Question: How do you use our information collected when we order online?
Answer: Please refer to our Privacy Policy. All in one word, we will not sell your personal date to other third party.