For Mother's Day Delivery:
Please be sure to place your order at least one day ahead of the?Mother's Day(May 10th., 2009), in order that your flower will be delivered on your requested date.
Double check your order before submittion:Double check your information before submitting any order e.g. recipient's name, delivery address, post code, contact number and delivery date. Any incomplete address, phone number, information of Sender and Receiver may delay the delivery. We reserve the right to reject a request for refund IF receiver refuse to accept your flowers delivered without sender's name, sympathy flowers delivered after a funeral occasion and/or receiver doesn't wish to accept flowers from the sender for some other reason. The flowers and gifts are considered delivered successfully.
Please ensure all the information you entered during the order process are complete and free or error. Transflower.com will not be liable fro any delay in orders due to incomplete or erroreneous information. Flowers and gifts can not be delivered to P.O.Boxes and some rural areas. It will be better for you to check with us first and then place your order, if you can not make sure if it is P.O.Box or faraway rural areas, any of your enquiry will be answer latest 24 hours after.
Please check your email immediately after placing an order, you will receive an email of confirmation from us. This email contains your order number as well as a summary of your order. If there is any changes to be made you may reply the email with the details of your order. We will do the necessary changes as per your request.
If there is any problem with your order, we will contact you via email?provided when you order online.
Substitution Policy: Due to the seasonal conditions and availabilty of market, certain kind of flowers may not be supplied, we will substitute with equal or higher value flowers or gifts.?In order to deliver your order on time, we possiblly don't have time to?ask for?your permission, hope you can understand this, but we gurantee we will make our every effort to satisfy your recipient!
Our Contact Information as following, any of your enquiry will be replied within next 24 hours including weekend and public holidays!
Tel: 86-10-85826400
Fax: 86-10-85826425ICQ: 424913099
24 hours line: 86-13601331773(English Speaking)
Email: info@transflower.com
Http://www.transflower.com