We are a local florist in Beijing, China, but our delivery service covers every corner of China, including Hongkong, Macau and Taipei. We hope we have the chance to deliver flower to your beloved one or special one at any city of China. We do can help you send flower to Beijing, Shanghai, Guangzhou, Shenzhen, Dongguan, Suzhou, Hangzhou, Kunshan, Changsha, Xi¡¯an¡ all the cities cross China.
Transflower.com has a long-standing commitment to customer satisfaction. We are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly, prompt and professional. Because all of our customers are VIP for us, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect. We thank you for supporting us over the years.
Online flower delivery orders can be placed for delivery seven days a week including Sunday delivery. In addition to online, flower delivery orders may be placed by phone. Free same day flower delivery is available until 11:30 for afternoon deliveries Monday through Saturday, 3 p.m. for evening deliveries Monday through Friday, and 9 a.m. for Sunday deliveries. While this need you to arrange the payment when you place the order. Simply order online and we¡¯ll do the rest, allocating your online flower order to one of our skilled local China florists, who will lovingly create and hand-deliver your fresh flower bouquet the very same day. From luxurious long-stemmed red roses to pretty gerbera flowers, our flower shops across the country, run by skilled local florist, are ready and waiting to deliver your flower order whatever the celebration or occasions, perhaps even¡± just because!¡±
Credit Card Payment
We accept the following credit cards:
Credit cards are not processed online at the time of purchase. If we have difficulty getting approval on a credit card we will contact you.
Other Payment Method:
If you don't have a credit card or don't want to use one online, you can pay by Western Union or pay by T.T. for your purchase.
1. Pay us by Western Union(you can arrange the payment by your Credit Card through Western Union¡¯s Website at http://www.westernunion.com, ):
Receiver¡¯s Last Name: Xu
Fist Name: Zhi Yong
Address: Rm1009,217# Building, ShiLiPu Road, Chaoyang District, Beijing, China
Telephone: +86-10-85826400
Fax: + 86-10-85826425
After the payment by Western Union, please remember to let us know and send us the 10 digits Money Transfer Control Number, without this number, we can not collect the money from the local Western Union office.
Note: You no need to go to the Western Union office to arrange the payment, you can logo on their website at http://www.westernunion.com and arrange the payment by your credit card. You will have to pay additional banking service fee.
2. By T.T.:
You can also arrange your payment by Telegram to our following account, Beneficiary Information:
Name of Beneficiary: XU ZHI YONG
Beneficiary's Account No.: 4563 5101 0086 8820 576
Name of Beneficiary¡¯s Bank: Bank of China Beijing Branch
Address of Beneficiary's Bank: No. 2 Chaoyang Men Nei Dajie, Dongcheng District, Beijing, 100010,China
Swift Code of Beijing Branch: BKCH CN BJ 110(the last three are digits of 110)
Note please: If you would like to arrange the payment by T.T., please don¡¯t forget to add another 8 USD Dollars to cover the banking service fee, or please tell the bank counter that you will pay the banking service fee, or they will deduct the banking service fee from the total amount you paid to us. For example, if our price of item at USD$35.00, you need to give the bank counter USD$43.00, after the banking service fee, we will only receive the USD$35.00 only. And, please pay attention that after you processed the payment, please send us the bank receipt by fax to 86-10-85826425 in order for us to trace the payment and ensure your flower to be delivered on your request day.
- Once we have received your payment, we will place the order. We need the following information:
- Delivery date: (please allow 5 business days for the payment to reach us)
- The receiver¡¯s full name:
- The receiver¡¯s address: (Where we deliver the flowers to?)
- The receiver¡¯s phone number:
- The products you chosed or the code number on our website:
- The Card Message (limited to 5 lines with 40 characters on each line)
- Your name:
- Your email address:
- Your phone number:
- Other instruction:
Please allow five business days for receipt and processing of your order. If we have questions, we will contact you by the email address you provide. When the order has been placed, you will receive a confirmation email. Questions regarding your orders may be directed to us at +86-10-85826400, or you may email us at info@transflower.com.
Our guarantee:
We guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile.(To view our substitution policy click here.) If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money.
Our flowers are individually selected and picked by the best growers in the country and then shipped directly to you or your recipient, usually within 24 hours of being cut. We are able to guarantee you the absolutely freshest flowers available. We will never compromise on your flower's freshness or longevity. For this reason, some flowers will arrive with their buds closed so they can begin opening on arrival.
Call us at Monday through Friday between 8am ¨C 11pm or 9am ¨C 6pm Saturday & Sunday. You can also email us at info@transflower.com. During major holidays such as Valentine¡¯s Day and Mother¡¯s Day our florists operate extended hours and delivery times are 8am ¨C 10pm.
Substitution Policy:
* For Fresh Flowers
AT TRANSFLOWER.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
* For Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
* For Gift Baskets
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
* For Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Order Changes and Cancellations:
Same day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call us at +86-10-85826400, or email us at info@transflower.com.
Weather: transflower.com is not responsible for delays in delivery of florist-delivered or shipped products caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders.
In the event that a shipped product arrives early, the recipient can enjoy the gift early, but we are unable to offer a discount based on early deliveries.
If your florist delivered flowers were not delivered or attempted on the day that you requested, we may be able to credit back up to $10 for the inconvenience.
We are not responsible for flowers or shipped gifts that are left in an office overnight where hear can become an issue.